Your visit

We love having people visit our zoo but we have a few rules to make sure the animals and the public stay safe and the zoo is a great environment for everyone to enjoy.

• No balloons, straws or party decorations may be taken into the zoo grounds (as they could get into the animal habitats and the animals could choke on them if swallowed. We also use the zoo for grazing our farm animals when the zoo is closed).
• Feeding of the animals; including picking flowers or plants, is strictly prohibited. All the zoo animals are fed a well-balanced specialist diet and feeding any other foods can be harmful to their health.
• Barriers, gates and fences must not be opened or climbed over for the safety of the public and the animals.
• Indoor picnics are not permitted in the farmyard barn nor are barbecues anywhere in the zoo grounds.
• Smoking is not permitted within the zoo grounds.
• No dogs or pets are permitted within the zoo grounds except for handlers accompanied by their fully trained and certified disability assist dog during public visiting hours subject to the handler pre-booking a visiting time. Disability assist dog means a dog certified by a recognised organisation (as listed in Schedule 5 of the Dog Control Act 1996). Access to the free-flight aviary and the farmyard areas are not permitted. Please advise us in advance if you wish to visit with a disability assist dog.
• Any rubbish generated during your visit must be removed from the zoo grounds on your departure or placed in the rubbish bins provided.
• Keeper talks and/or tours are limited to groups no larger than 30 people. Multiple groups can receive talks or tours at the same time on different topics depending on keeper availability. Click here to book a keeper talk.